Terms of service

Terms of Service

Last updated: July 12, 2026

OVERVIEW

Welcome to Desi Grace! The terms "we," "us," and "our" refer to Desi Grace. Desi Grace operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a convenient shopping experience (the "Services"). Desi Grace is powered by Shopify, which enables us to provide these Services.

The following Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, warranty disclaimers, and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available at:

https://desigrace.com/policies/privacy-policy

If you do not agree with these Terms of Service or our Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you have reached the age of majority in your country or province of residence, or that you have obtained permission to allow any minor dependents to use the Services on devices owned or managed by you.

To access our Services, browse our website, or purchase products, you may be required to provide certain information, including your name, email address, billing details, payment information, shipping address, and contact number. You agree that all information provided by you is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not sell, transfer, assign, or share your account with another person.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products as accurately as possible. However, actual product colors, sizes, packaging, or appearance may vary slightly depending on your device, screen settings, lighting conditions, or manufacturing updates.

We do not guarantee that the product appearance shown on your screen will exactly match the product you receive.

All product descriptions, specifications, prices, and availability are subject to change without prior notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit product quantities based on customer orders, geographic location, or inventory availability.

SECTION 3 – ORDERS

By placing an order on our website, you are making an offer to purchase our products.

Desi Grace reserves the right to accept, reject, modify, or cancel any order at its sole discretion, including but not limited to cases involving pricing errors, suspected fraud, stock unavailability, incorrect customer information, or any other legitimate business reason.

If your order is cancelled or modified, we will attempt to notify you using the email address or phone number provided during checkout.

All returns, exchanges, and refunds are governed by our Refund Policy available at:

https://desigrace.com/policies/refund-policy

Products purchased from our store are intended for personal or household use only and may not be purchased for commercial resale unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

The price applicable to your purchase will be the price displayed at the time your order is placed.

Unless otherwise stated, product prices do not include shipping charges or any applicable taxes.

We may occasionally offer promotional pricing, discounts, coupon codes, or special offers. Such promotions are governed by their own terms and may be modified or withdrawn at any time.

You agree to provide accurate, complete, and up-to-date billing, shipping, and payment information for every order placed through our website.

For online payments, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate and valid.

For Cash on Delivery (COD) orders, you agree to provide accurate delivery information and to be available to receive your order at the provided shipping address.

SECTION 5 – SHIPPING AND DELIVERY

We make every effort to dispatch orders promptly; however, all delivery times are estimated and are not guaranteed.

Delivery delays may occur due to courier services, weather conditions, public holidays, strikes, operational issues, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, the responsibility for delivery timing rests with the courier company.

Customers are responsible for providing a complete and accurate shipping address and contact number. Desi Grace shall not be responsible for delays or failed deliveries resulting from incorrect customer information.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to our trademarks, brand name, logos, text, product descriptions, graphics, photographs, videos, designs, website layout, icons, and other materials, is the property of Desi Grace, Shopify, or their respective licensors and is protected by applicable intellectual property laws.

You may use our website only for your personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, republish, download, upload, transmit, display, or exploit any part of our website or its content without our prior written permission.

Nothing contained in these Terms grants you any ownership rights or license to use our trademarks, copyrights, logos, designs, or other intellectual property without our written consent.

The names, logos, product names, service names, designs, and slogans of Desi Grace are the intellectual property of Desi Grace.

The Shopify name, logo, trademarks, and related intellectual property belong to Shopify Inc.

All other trademarks displayed on our website belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to third-party tools, applications, or services that we do not own, monitor, or control.

These tools are provided on an "as is" and "as available" basis without any warranties, guarantees, representations, or endorsements of any kind.

Your use of any optional third-party tools is entirely at your own risk and discretion. We encourage you to review the terms, conditions, and privacy policies of the respective third-party providers before using their services.

From time to time, we may introduce new features, tools, products, or resources on our website. Any such additions shall also be considered part of the Services and will be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, applications, or resources for your convenience.

We do not control, monitor, endorse, or guarantee the accuracy, reliability, or content of any third-party websites.

If you choose to visit any third-party website through links provided on our Services, you do so entirely at your own risk.

Desi Grace shall not be responsible or liable for any loss, damage, claim, or inconvenience arising from your use of any third-party websites, products, services, or content.

Before engaging in any transaction with a third party, we recommend that you carefully review their terms, conditions, and privacy policies.

Any complaints, claims, or questions regarding third-party products or services should be directed to the respective third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Desi Grace is powered by Shopify, which enables us to provide our online store and related Services.

However, all products sold through this website are offered directly by Desi Grace, not by Shopify.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and Desi Grace, including but not limited to product quality, delivery, returns, refunds, warranties, customer support, or any loss, damage, or claim arising from your purchases.

You hereby release Shopify and its affiliates from any claims, liabilities, damages, or disputes arising out of your transactions with Desi Grace.

SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is governed by our Privacy Policy, which can be viewed at:

https://desigrace.com/policies/privacy-policy

Some information collected through our website may also be processed in accordance with Shopify's Privacy Policy, as Shopify provides the e-commerce platform that powers our online store.

By using our Services, you acknowledge that you have read and understood both privacy policies.

Because our store is hosted by Shopify, certain personal information you provide may be collected, processed, stored, or transferred by Shopify and its trusted service providers for the purpose of operating, maintaining, and improving the Services.

For more information about how your personal information is collected and used, please review our Privacy Policy available at:

https://desigrace.com/policies/privacy-policy

SECTION 11 – FEEDBACK

If you submit suggestions, reviews, comments, ideas, recommendations, testimonials, or any other feedback ("Feedback") to us through our website, email, social media, or any other communication channel, you grant Desi Grace a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, distribute, and utilize such Feedback for business, promotional, or commercial purposes without any obligation to compensate you.

You confirm that any Feedback you submit:

belongs to you or you have the necessary rights to submit it;
does not infringe the intellectual property or legal rights of any third party;
is truthful and accurate to the best of your knowledge; and
does not contain unlawful, offensive, abusive, defamatory, obscene, or malicious content.

We reserve the right, but are under no obligation, to monitor, edit, refuse, or remove any Feedback that we determine, at our sole discretion, violates these Terms of Service or applicable laws.

You are solely responsible for the Feedback you submit, and Desi Grace assumes no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery times, availability, or other information.

We reserve the right to correct any such errors, inaccuracies, or omissions at any time without prior notice.

We may also update information, modify product details, adjust pricing, or cancel orders if any information is found to be inaccurate, including after an order has been placed.

We apologize for any inconvenience such corrections may cause and appreciate your understanding.

SECTION 13 – PROHIBITED USES

You may access and use our Services only for lawful purposes and in accordance with these Terms of Service.

You agree not to use our Services:

for any unlawful, fraudulent, or malicious purpose;
to violate any applicable local, national, or international laws or regulations;
to infringe or violate our intellectual property rights or the rights of others;
to harass, abuse, threaten, intimidate, defame, or discriminate against any person;
to submit false, misleading, or inaccurate information;
to upload or distribute harmful software, viruses, malware, or malicious code;
to send spam, unsolicited promotional messages, chain letters, or similar communications;
to impersonate another individual, organization, or entity;
to interfere with or disrupt the operation, security, or performance of our Services;
to copy, reproduce, scrape, download, distribute, resell, or exploit any part of our Services without our prior written permission;
to collect or misuse the personal information of other users; or
to use automated tools, bots, spiders, scrapers, AI agents, or similar technologies to access or interact with our Services without our prior written authorization.

We reserve the right to suspend, restrict, or permanently terminate your access to our Services, without prior notice, if we determine that you have violated these Terms of Service or any applicable law.

SECTION 14 – AGENTS

This section applies if you use any automated software, bot, AI agent, crawler, script, or similar technology ("Agent") to access or interact with our Services.

Any Agent accessing our Services must clearly identify itself and operate in compliance with all applicable technical requirements established by Desi Grace.

We reserve the right to restrict, limit, suspend, or block any Agent that negatively affects the performance, security, or availability of our Services.

Agents must not:

disguise themselves as human users;
bypass CAPTCHA, authentication, or security mechanisms;
conceal their identity;
scrape or extract data without authorization; or
interfere with the normal operation of our website.

Failure to comply with these requirements may result in immediate blocking of the Agent or termination of access without prior notice.

SECTION 15 – TERMINATION

We reserve the right to suspend, restrict, or terminate your access to our Services at any time, with or without prior notice, if we believe that you have violated these Terms of Service or applicable laws.

Termination of your access does not relieve you of any obligations or liabilities incurred before the date of termination.

The provisions relating to Intellectual Property, Privacy Policy, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions intended to survive termination shall remain in full force after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information, products, and Services available through our website are provided for general information and shopping purposes only.

While we make every reasonable effort to ensure that the information on our website is accurate and up to date, we do not guarantee its completeness, accuracy, reliability, or suitability for any particular purpose.

All Services and products offered by Desi Grace are provided on an "as is" and "as available" basis without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or other harmful components.

Your use of our Services is entirely at your own risk.

Where applicable law does not permit the exclusion of certain warranties, such exclusions shall apply only to the maximum extent permitted by law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Desi Grace, its owners, employees, affiliates, partners, contractors, service providers, and Shopify shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

your use of or inability to use our Services;
any products purchased through our website;
delays in delivery;
loss of profits, revenue, business opportunities, or data;
website interruptions or technical failures;
pricing errors, typographical mistakes, or inaccurate product information; or
any other claim arising from your use of our Services.

Nothing in these Terms shall exclude liability where such exclusion is prohibited under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Desi Grace, Shopify, and our affiliates, employees, directors, officers, contractors, licensors, service providers, and partners from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:

your breach of these Terms of Service;
your violation of any applicable law or regulation;
your infringement of the rights of any third party; or
your misuse of our Services.

If any claim is made against us as a result of your actions, you agree to cooperate fully in the investigation, defense, and resolution of such claim.

We reserve the right to assume exclusive control of the defense and settlement of any claim for which you are required to indemnify us, and you agree to cooperate with us in such proceedings.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on this website, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so shall be null and void.

We may transfer or assign these Terms and our rights and obligations at any time without prior notice to you.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

SECTION 23 - HEADINGS

The headings used in these Terms of Service are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates on this website.

It is your responsibility to review this page periodically for changes. Your continued use of our website or Services following the posting of any changes constitutes your acceptance of those changes.