Shipping policy

Shipping Policy

At Desi Grace, we are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

Processing Time

Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In rare cases, processing may take slightly longer due to high order volume or unforeseen circumstances.

Shipping Time

We currently deliver across Pakistan.

Estimated delivery times are:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and the courier service.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your order.

From time to time, we may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across Pakistan.

Please ensure someone is available at the delivery address to receive the parcel and make the payment.

Order Confirmation

After placing your order, you may receive a confirmation call, SMS, WhatsApp message, or email from our team to verify your order before dispatch.

If we are unable to verify your order, it may be delayed or cancelled.

Order Tracking

Once your order has been shipped, we will provide tracking information (where available) through SMS, WhatsApp, email, or the courier's tracking system.

Delivery Delays

Although we always try to deliver orders on time, delays may occur due to circumstances beyond our control, including but not limited to:

Public holidays
Weather conditions
Courier delays
Political or security situations
Natural disasters
High order volume

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please make sure your shipping address and contact number are accurate when placing your order.

Desi Grace is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Failed Delivery Attempts

If the courier is unable to deliver your order because:

the customer is unavailable,
the provided phone number is unreachable,
the address is incorrect, or
the order is refused,

the parcel may be returned to us.

Repeated fake or refused orders may result in future Cash on Delivery orders being declined.

Damaged Package

If your package arrives visibly damaged, please contact us within 24 hours of delivery and provide clear photos of the package and product so we can investigate and assist you.